Privacy notice
Ben Landor customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Business: Ben Landor
Location: North West Essex & Cambridgeshire
What information we collect, use, and why
When you contact Ben Landor through this website or one of the example site forms, we collect the information you choose to send, such as your name, email address, phone number, business details, project details, and message.
This information is used to respond to your enquiry, discuss possible website work, provide quotes, and keep a record of our conversation if you decide to work with us.
The website uses Cloudflare Turnstile to help protect forms from spam and abuse. Cloudflare may process technical information such as your IP address, browser information, and interaction signals for that security check.
Form messages are sent by email using Resend. Other than email messages and normal email delivery records, this website does not store form submissions in a separate database.
Our lawful bases for the collection and use of your data
For enquiries about possible work, our lawful basis is usually taking steps before entering into a contract.
For replying to messages, keeping basic enquiry records, protecting the website from spam, and managing business correspondence, our lawful basis is legitimate interests.
If we ever ask for consent for something separate, such as marketing emails, you can withdraw that consent at any time. We do not currently use contact form details for marketing mailing lists.
Where we get personal information from
Most personal information comes directly from you when you complete a form, email, call, or otherwise contact Ben Landor.
Technical anti-spam information may be generated by Cloudflare Turnstile when you submit a protected form.
Who we share personal information with
Personal information submitted through forms is shared with Resend, which is used to deliver enquiry emails.
Cloudflare Turnstile is used to protect forms from spam and abuse.
Information may also be processed by email, hosting, and infrastructure providers where necessary to operate the website and respond to enquiries.
Personal information is not sold. It is not used for advertising profiles or third-party marketing.
How long we keep information
Enquiry emails are normally kept for up to 24 months so we can refer back to previous conversations.
If an enquiry becomes paid work, some information may be kept for longer where needed for invoices, contracts, accounting, tax, or legal records.
If you would like an old enquiry deleted, contact Ben Landor using the details below.
Lawful bases and data protection rights
Under UK data protection law, we must have a lawful basis for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.
Which lawful basis we rely on may affect your data protection rights. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website.
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure - You have the right to ask us to delete your personal information.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing - You have the right to object to the processing of your personal data.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113